The Effects of Leader and Follower Emotional Intelligence

The Leadership Quarterly 13 (2002) 243 – 274 The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study Chi-Sum Wonga,*, Kenneth S. Lawb,1 a Department of Management, The Chinese University of Hong Kong, Shatin, N.T., Hong Kong, China b Department of Management of Organizations, Hong Kong University of Science and Technology, Clear Water Bay Road, Hong Kong, China Abstract Recently, increasing numbers of scholars have argued that emotional intelligence (EI) is a core variable that affects the performance of leaders. In this study, we develop a psychometrically sound and practically short EI measure that can be used in leadership and management studies. We also provide exploratory†¦show more content†¦Then, the potential moderating effect of emotional labor on the EI–job outcome relationship is discussed within the framework of the emotion regulation model. After proposing our hypotheses, we report Study 1 in which a 16-item EI scale is developed. In Study 2, this EI scale is applied to 149 supervisor–subordinate dyads and the follower EI–job outcome relationship and the moderating effects of emotional labor are tested. In Study 3, the EI scale is applied to another supervisor–subordinate dyad to examine the effect of leader EI on follower job outcomes. The article concludes with a discussion of the general contribution of this study to the management and leadership literature on EI. 1.1. EI as a leadership quality Leadership concerns the interaction of leaders with other individuals. Once social interactions are involved, emotional awareness and emotional regulation become important factors affecting the quality of the interactions. As House and Aditya (1997) summarized, ‘‘contemporary research on intelligence offers renewed potential for leadership trait research. The notion of multiple intelligence and Sternberg’s theory of triarchic intelligence have implications for managerial roles. Leadership is embedded in a social context, and the idea of social intelligence as a required leadership trait is a powerful one’’ (p. 418). Sternberg (1997) echoed House and Aditya’sShow MoreRelatedManagers Emotional Intelligence Effect On Followers Performance1577 Words   |  7 PagesManager’s Emotional Intelligence Effect on Follower’s Perform ance Job Satisfaction. Research has shown that leaders who have high levels of emotional intelligence are able to increase the job satisfaction of their workers leading to increase performance. 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